Frequently Asked Questions
1. What is Phone a Friend®?
Phone a Friend® is a scheduled, non-clinical emotional support and listening service for adults who need someone to talk to. We offer one-on-one phone conversations with a real person who listens with compassion and without judgment.
2. How does the service work?
It is simple and convenient:
Choose your call length (15, 30, 45, or 60 minutes).
Book your listening session online in just a few clicks.
At your scheduled time, we will call you directly.
You’ll enjoy a supportive, real conversation with someone who cares.
3. How is Phone a Friend® different from a warmline or online listening platform?
Warmlines typically provide free, immediate peer support, while online listening platforms often use text chats or group conversations. Phone a Friend® offers scheduled, one-on-one phone conversations with a real person who listens with compassion and without judgment. It is designed for adults who want dedicated time to talk through everyday concerns. Phone a Friend is not therapy or a crisis service.
4. Who can benefit from using Phone a Friend®?
If you’ve ever thought …“I just need someone to listen to me”
“Is there a service where I can talk to a real person?”
“I don’t need therapy—I just need someone to listen.”
“What can I do when I feel alone but don’t want counseling?”
“Who can I talk to when friends are busy?”
“Is there a phone service just to talk things through?”
“I’m overwhelmed and need a calm, supportive conversation.”
“I want to talk to someone without being judged.”
“I need emotional support but not a crisis hotline.”
5. What kinds of topics can I talk about?
You can talk about almost anything—life struggles, faith, relationships, career stress, or even daily frustrations. Our goal is that you leave our conversations feeling lighter.
6. How do I get started?
Getting started with Phone a Friend is easy:
Go to the “Book” link at the top of our home page.
Pick the time and length that works for you.
Answer the phone when we call, and begin your uplifting conversation with a real person who listens.
It’s the quickest way to go from thinking “I need someone to talk to” to actually having that supportive voice on the line.